Excelpoint Ltd

Hanson manufacturing

The Business Problem

The EIM Solution

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About Hanson

The Business Problem

Hanson fleet

• Fiona needed to identify a component that could fulfil a key element of a strategic Group wide project. This component was required to provide a browser based data capture component to feed into other business processes.
• Existing business processes were both paper based , complex and not clearly defined. This introduced unnecessary lengthy delays in any business activity.
• Poor forms design meant even individual paper forms were not well understood by the end users with related information “scattered” around the form.
• Poor visibility of any business instrument meant operational managers could not tell where requests sat in the approvals process, could not tell when results would be achieved and often had to repeat the process multiple times in order to navigate the corporate process.
• Introducing new paper-based processes was a lengthy and complex process with many teething problems.
• Consistency of information across the operations proved extremely difficult to achieve with “systems” being used as disparate islands with feeds in and out of each.
  

The EIM Solution 

The Project Manager engaged Excelpoint to review the business requirements and provide an initial estimation with respect to whether the solution could be implemented in a matter of weeks. In the spirit of partnership both parties engaged the technical staff, end users and management in order to secure commitment to and adoption of the delivered solution.  Set against a background of complex paper-based processes with little supporting documentation and a variety of internal views of how the system “should” be constructed, this was no easy task.

• Excelpoint and Hanson quickly created a web Browser based solution that was integrated with Active Directory, the Touchpaper Helpdesk and other external feeds.
• The first process tackled was the New Starter request, which generated numerous IT Department service requests, all controlled by 23 different paper documents and internal post information flows.
• Initial solution was delivered 10 days from engagement and was then refined with user and management input towards final go live approximately 20 days later.
• The 23 paper forms were delivered as 3 related Information Types with Lookups on corporate repositories to ensure best possible data integrity and screen logic to allow for easy end user understanding.
• Hanson were also seeking a mechanism to allow nationwide amendment of sign-off authorities with appropriate monetary values – this was also delivered within the above timescale.
• In both of these solutions a high degree of process automation has ensured that relevant management are notified of business change as and when it happens and have the opportunity to approve or reject any changes.
• Due to the success of the initial EIM solutions Hanson PLC is now considering further solutions implemented in this easy and flexible software package.
  

Feedback

“From being in a corner, with no available internal resource to complete a key project component, to turning around a complicated business process in a matter of a few weeks was very refreshing.
Two things impressed me, firstly, the responsiveness and understanding of the people at Excelpoint and secondly the product itself was very easy to understand allowing me as project manager to have a clear grasp of the possibilities and timescales for achieving solutions within a few days of my introduction to EIM.”